How we work

How Volume runs Costco.

Our team runs your Costco business on Dialed. You see every buyer, program, sample, PO and invoice, live.

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Why Costco is different

Every slot has to be earned.

About 4,000 items per warehouse, against 100,000+ at a Walmart Supercenter. Every slot is fought for, region by region.

1 in 25Walmart's item count
900+Warehouses
~4,000Items on the floor
11Regions: 8 US + BC, .com, intl
12 wksA typical rotation

What generic tools see

  • A deal with a stage and a dollar amount
  • A contact with an email address
  • A task with a due date
  • A file in a folder somewhere

What a Costco program actually is

  • An item across every region, each with its own buyer, depots and dates
  • Samples to a buying office, vendor setup, a buy doc per region
  • Pace against hurdle, warehouse by warehouse, week by week
  • POs by depot, invoices, deductions, and who gets paid

Costco figures rounded from its public annual reports.

Proof

$1B+ in yearly sales across our brands.

From $5M challengers to $300M global producers: founder-led, family-owned and investor-backed.

$1.1B+Combined annual revenue of brands on Dialed
12,774Emails filed to the right brand
40+Brands on Dialed

Brands running on Dialed

Pure AnatoliaRho NutritionYumEarthThai CocoGood RanchersMy/MochiFirst Light FarmsTruHeightQualiaBaby FootFlavorGodMateinaImlakesh OrganicsNuts For CheeseSafelyArdorAkasha SuperfoodsYeehaw PicklesPerfyLumenPrimal QueenSunday NightWicked CutzPrimaFaves
From first price to reorder

Every step, one place.

Each step has its own way to slip. Dialed keeps every one on the record.

Prep & pricingcost, price, margin
Pitchdeck and buy doc
Sampleskit to buyer
Buyer reviewthe decision
Vendor setupthe paperwork
POthe order lands
Promotions & demosdrive the sell-through
Sell-throughvelocity
Reorderthe next PO
What will it really net?Margin per unit, set before the pitch.
Which deck went to which buyer?Every pitch filed on the program.
Did the samples land?Tracked to the buyer's desk.
When does the buyer decide?The date, and Pearl's follow-up.
What's still missing?A checklist, each item with an owner.
Which DC, which date?POs arrive by EDI or email.
Are demos booked and paid for?Demo dates, costs and results.
Is it selling fast enough?Velocity per store, week by week.
When is the reorder call?Dated, with the numbers ready.
What you see

Your Costco business, live.

Programs, samples, POs, invoices and files, live. Never another brand's.

What a Volume client sees: programs by region, samples on the scan, and its own money
Your buyers

We know every buyer.

Every buyer by region, every call and email logged, with Pearl's read on each.

Every Costco buyer on the item, by region, with last touch
A Costco buyer card with Pearl's read and the next move
What our team runs

Every brand. Every region. One record.

Every region on one board, each with its buyer, dates and next decision.

Volume's brands, each with its Costco regions, dollars, programs and next move
Items, programs and economics

Every program, paced weekly.

Pace, punch list, demos, POs and the reorder call, on one card.

Every MADE item with its Costco regions and programs
The item detail with every Costco program by region
Revenue and invoicing

POs in. Invoices out.

POs arrive by EDI or email. Invoices, payouts and payments follow on their own.

Every Costco PO by region and depot, and how it arrived
A paid invoice that bills a Costco PO
The Costco resource hub

Everything Costco asks of you, in one place.

Every step Costco asks for, with an owner.

Costco's 12 vendor setup steps, 11 on file, one with an owner
Pearl reads everything. Sends nothing alone.

She reads the inbox. Our team makes the call.

Every email filed. Every next move drafted.

28,039Emails read
12,774Filed to the right brand
704Documents filed
176Calls turned into notes and tasks
~11 hrsBack every week

Live on one Costco brokerage's book, about six months. Hours back assumes 1 minute per email filed, 3 per document, 10 per call written up.

Her day with you

  1. 7:30Monday brief. Three things need you before Friday: the Buy Doc for the Southeast review, a quiet buyer in Los Angeles, a PO that doesn't match Costco.
  2. 9:00Overnight mail, filed. Every email lands on its brand, its buyer and its program. Attachments are filed to the right folder.
  3. 11:15A follow-up, drafted. Mateo hasn't replied in seven days. The note is written in your voice. You tap Send.
  4. 14:00Money caught. PO 001780644205 is $3,244 off Costco's number. The memo and the fix are one tap away.
  5. 16:30A straight answer. "Anything I owe MADE before Friday?" Two things on their side, one on yours, each with its source.

Under the hood

Mail · calls · files · POs · sales dataPearl reads, files and reasonsOne record per brand, buyer and programA person approves
  • One brain, two faces. The same 129 tools on chat and voice.
  • 41 specialised agents. Harvesting, filing, memory, pipeline, money checks, briefings.
  • Grounded or silent. Every number cites its source. No source, no answer.
  • The right model for the job. Fast models read; frontier models reason.
  • Nothing leaves alone. Pearl drafts; a person sends. Spend is capped daily.
  • Your workspace only. Pearl learns your book, never another team's.
Pearl's queue for a Costco brand
What Pearl remembers and the tools she uses
Call notes

Every call becomes a plan.

Notes, owners and dates, on both teams' lists.

Call · 32 min · Sep 24

Texas mid-program check with Samuel Achebe

Shared with MADE

Texas is pacing at $1,599 a warehouse a week against a $1,000 hurdle. Samuel wants demo coverage in window two and a PO recap before the reorder call on Oct 2.

Your team
  • Jess Send the PO recapThu
  • Elle Confirm window-two demo datesFri
MADE
  • Marcus Approve demo staffingMon
  • Sofia Updated shelf photosOct 1

Filed to the Texas program · tasks on both teams' lists · follow-ups on the calendar

Messaging

Talk where the work is.

Channels by brand and team, and Pearl in the thread.

Messaging with channels by brand and team, group chats and Pearl in the thread
What you get back

Six things you stop doing.

Time backPearl files the mail and drafts the follow-up. Your team sells instead of sorting.
No gapsWhat the brand owes, the buyer needs and the depot wants is a list with names on it.
Loops closedSamples on the carrier's scan. Invoices with a read receipt. Every question answered on the record.
Faster reordersPace against hurdle and a dated reorder call on every region.
Margin protectedThe split is written before the first PO. Nothing leaves without a person.
Fewer status callsThe brand sees its own side live. The two teams work one record instead of chasing each other.
Security

Built to hold a brand's whole book.

Every seat sees only what its role allows. Nothing leaves without a person.

Access

  • Single sign-on with Okta, Microsoft Entra and Google
  • Two-factor sign-in for every seat
  • Every seat scoped to its role and its brands
  • Row-level security on every table, enforced in the database
  • Banking details behind a passkey

Data and AI

  • Encrypted in transit and at rest
  • An audit log of sensitive actions
  • Pearl drafts; a person approves every send
  • AI spend capped every day
  • A data processing agreement on request

Put your Costco business on Dialed.

Work with Volume and get your own side of Dialed from day one.

Work with usHow we sell into Costco